Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
Where are Deadly Ponies products made?
All our products are designed in New Zealand and handcrafted using ethically sourced, premium leathers from our long-standing global tanning partners.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 days, while international express shipping generally arrives within 7-10 business days.
What is your return policy?
We offer returns on full-priced items within 14 days of delivery. Items must be in their original, unused condition with all tags and dust bags included.
How should I care for my leather bag?
We recommend using a specialized leather conditioner every 6-12 months. Avoid prolonged exposure to direct sunlight, moisture, and abrasive surfaces to preserve the natural finish.
Do you offer a warranty on your products?
Yes, all Deadly Ponies items come with a 12-month manufacturing warranty covering defects in materials and workmanship.
Can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking link to monitor your delivery status in real-time.